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Manage your account

Managing your online account


How do I change my delivery address?

You can change your address by updating the address information stored in your account settings. You can also enter temporary or individual delivery addresses for anyone in your household and designate a billing address.

To update your permanent household address

Start by selecting "Update Address" under My Account in the main navigation menu on your Home page. Then:

  1. In the "Account settings" window, click Edit information at the top right of the "Address" box.
  2. To update the permanent address for your entire household, use the Primary household address tab.
    • To designate a temporary address, use the Temporary address tab.
    • To designate a military address, mark "This is a Military address."
  3. If necessary, update your address and telephone information in the fields provided.
  4. To use a previous address, click Use previous address and select from the list.
  5. When your changes are complete and correct, click Save.

NOTE: Any orders that are in process when you change your address will be sent to the last address you specified. This includes orders that have not yet shipped.

To update a permanent address for one or more individual household members

Start by selecting "Update Address" under My Account in the main navigation menu on your Home page. Then:

  1. In the "Account settings" window, click Edit information at the top right of the "Address" box.
  2. Use the Individual address tab to enter the new delivery address information.
    • To designate a temporary address, use the Temporary address tab.
    • To designate a military address, mark "This is a Military address."
  3. If necessary, update address and telephone information in the fields provided.
  4. To use a previous address, click Use previous address and select from the list.
  5. Designate the household members to which the new address applies:
    • To apply the new address to all patients in the household, mark All patients.
    • To apply the new address to specific household members, click Select patient names and select from the list of household members.
  6. When your changes are complete and correct, click Save.

NOTE: Any orders that are in process when you change your address will be sent to the last address you specified. This includes orders that have not yet shipped.

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How do I change my username, email address and/or password?

Start by selecting "Change Username and Email" under My Account the main navigation menu on your Home page. Then:

  1. In the "Account settings" window, click Edit information at the top right of the Username and email box.
  2. Add or update information in the Email address fields.

    NOTE: To update only your email address, click update to the left of the "Email address" field and enter your new email address information in the appropriate fields.

  3. Click submit changes to update your information.

Your changes will take effect the next time you log in.

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How do I update or add credit card information?

Start by selecting "Edit Payment Information" under My Account in the main navigation menu on your Home page.

  1. Click Edit preferences in the Payment information box:
    • To update your current credit card information, click view/update to the right of the masked credit card number. Update the expiration date by selecting the month and year from the drop-down lists.
    • To designate a card for Autocharge, mark the "use this for Autocharge" check box.
    • To add another credit card, click the link and enter the new credit card information in each field.
  2. Click apply update to update your credit card information.

Note: You may remove a credit card from your account only if you have more than one unexpired card on file. To remove all your credit card information from our files, please contact Member Services at the number shown on your member ID card.

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How do I update or add bank information to pay by e-check?

Start by selecting "Edit Payment Information" under My Account in the main navigation menu on your Home page. Then click Edit preferences in the "Payment information" box.

  1. In the "Update your payment information" window, select the E-check option in the "Payment options" box.
  2. Enter your bank information for e-check in the fields provided.
  3. When your changes are complete, scroll to the bottom of the window and click submit changes for e-check.

How do I change my communication preferences?

To change your communication preferences, start by selecting "Select Communication Preferences" under My Account in the main navigation menu on your Home page. Then:

  1. On the "Account settings" page, select "Communication preferences" in the Your preferences menu.
  2. Click Edit preferences in the Communication preferences box.
  3. Add or update information in the appropriate fields.
  4. Click submit changes to update your online alert information.


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